FAQ
About the Handpan
Handpan is one of the names commonly used to describe an instrument which in simple terms is formed of two metal shells bonded together, one with a port/hole in it and the other with a selection of tuned dents which can be placed in the lap and played with the hands.
No.
As mentioned above, within the Handpan category there is a wide variety of instruments. Every maker has their own methods and their own opinion on what makes the perfect instrument.
It is strongly advised to do lots of research before purchasing a handpan. There are many forums and online groups who are very happy to educate and support new players searching for their first instrument.
Handpans are steel-mad instruments, composed by two hemispherical shells linked together by glue.
Makers use sometimes different kind of steel and heat treatments in order to obtain their personal timbre.
Availability
In the Shop section you find the instruments you can purchase right now and are immediately available to be shipped.
The sold out items are no longer available, but you can order the same sound model using the Waiting List section.
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Shipping & Policy
We use international carriers as UPS, FedEx, TNT or DHL, depending on the country where the package has to be delivered.
Of course, it’s always a pleasure to receive our customers in person. The method of deliver has to be decided during the purchase process.
Import taxes are responsibility of the buyer.
Maintenance
Retuning is usually needed each one/two years, but it depends on how you play it. Playing hard every day can detune the instrument faster than playing it less.
We offer free retuning for all the handpans we produce, you just need to pay the shipping or contact us to make an appointment by person.
We don’t make this service for free to second hand instruments.
Our handpans are made in high carbon heat treated steel. This means they are rust protected, but some oxidation could appear anyway if left on high humidity and/or brackish environments.
Our advice is to keep it clean using a towel without using chemicals, and avoid to let it at high temperatures for long time.